Returns & Refunds

Refund Policy — The Quick Answers

• Wallet credits are always refundable. Your balance belongs to you and can be withdrawn to USDT or USDC at any time.
• Failed, rejected, or unavailable services are refunded. Refund requests are reviewed within 24–72 hours.
• Finished services and orders submitted with wrong details are not refundable. Check the IMEI, model, and carrier before submitting.
• Refunds are paid to your wallet or in USDT/USDC. We do not refund to cards, bank accounts, or PayPal.

This page explains the full policy for service orders and wallet credits. Please read it before placing an order.

1. Wallet Credits Are Always Refundable

All credits held in your wallet are fully refundable. Credits can be withdrawn to your own USDT or USDC wallet at any time, regardless of how they were deposited or how long they have been held. You are never locked into keeping funds on GSMVPro.

How to withdraw

1. Log in and open the Withdrawal or Wallet section of your dashboard.
2. Enter the amount you want to withdraw (a minimum withdrawal amount may apply).
3. Provide your destination wallet address — USDT (TRC20) or USDC (ERC20, BEP20, Polygon, Solana).
4. Submit the request. Withdrawals are typically processed within 1–3 business days.
5. You receive a confirmation once the funds have been sent.

Withdrawal conditions

• Refunds are sent only to USDT or USDC wallets that you control. We do not refund to BTC addresses, exchange deposit addresses without memo/tag support, or third-party wallets you do not own.
• A small network transaction fee may be deducted to cover blockchain gas costs.
• Promotional credits, sign-up bonuses, and referral rewards are not eligible for cash withdrawal — only deposited funds are guaranteed refundable.
• We may ask for identity verification for large or unusual withdrawals to prevent fraud and comply with anti-money-laundering requirements.
• Accounts under active investigation for fraud, chargebacks, or Terms of Service violations may have withdrawals temporarily suspended pending resolution.

2. Service Orders: When You Get a Refund

A service order may be eligible for a full or partial refund in these situations:

• Service not available — the supplier confirms the service is not currently available for the submitted device or carrier.
• Service failed — the supplier confirms the service could not be completed even though the correct device details were submitted.
• Order rejected — the supplier rejects the order because the model, firmware, region, or carrier is unsupported.
• Duplicate charge — a system error deducts credits twice for a single order.
• Order not processed — the order stays pending beyond the maximum stated delivery time and the supplier confirms no work was performed.

3. When a Refund Is Not Possible

• Incorrect information — the order used a wrong IMEI, serial number, model, carrier, or other required detail. Always double-check before confirming an order.
• Completed services — the service was performed as described, even if the outcome was not what you expected (for example, an unlock attempt was made but the device stays locked due to carrier or firmware restrictions beyond supplier control).
• Change of mind — you changed your mind after ordering or found a cheaper option elsewhere.
• Device ineligibility — the device was already unlocked, blacklisted, reported lost or stolen, or otherwise ineligible — and this could have been determined before ordering.
• Terms violation — the order breached our Terms of Service, including orders for unauthorized or fraudulent purposes.

4. Partial Refunds

• If the supplier began processing but could not complete the service for reasons outside your control, a partial credit may be returned at the supplier's discretion.
• For multi-device bulk orders where only some devices could be processed, only the unprocessed devices are refunded.

5. Refund and Withdrawal Timelines

Step	Typical time
Service order refund request reviewed	24–72 hours
Approved refund credited to your wallet balance	Immediately on approval
Wallet withdrawal processed	1–3 business days
Blockchain confirmation of the payout	Depends on network conditions

6. How Refunds Are Paid Out

• Service refunds are credited back to your GSMVPro wallet balance as credits. You can spend them on future orders or withdraw them to USDT/USDC.
• Wallet withdrawals are sent directly to the USDT or USDC address you provide.
• We do not process refunds to credit cards, bank accounts, PayPal, or any method other than crypto wallets.

7. Chargebacks and Payment Disputes

Please contact our support team before starting a chargeback or payment dispute — most issues are resolved quickly without one. Filing a chargeback without contacting us may result in immediate account suspension, and an unfounded or fraudulent chargeback may make you liable for dispute-resolution costs and lead to permanent account termination.

8. How to Request a Refund

1. Log in and open your Order History.
2. Find the order and use the support or dispute option available for its status.
3. Or contact us through the Contact page or Telegram with your order ID and a clear explanation of the issue.

To speed things up, include: order ID, device model and IMEI/serial, a description of what happened, and any screenshots or payment proof that help explain the problem. For wallet withdrawals, use the Withdrawal feature in your dashboard.

Refund FAQ

How long does a refund take?

Refund requests are reviewed within 24–72 hours. Once approved, the credits are returned to your wallet balance immediately; a withdrawal from your wallet to USDT/USDC takes 1–3 business days.

I submitted the wrong IMEI — can I cancel?

Contact support immediately. If the order has not reached the supplier yet, we may be able to correct or cancel it. Once a service has been submitted or completed with the wrong details, it is not refundable.

Can you refund to my card or bank account?

No. Refunds are credited to your wallet balance or paid out in USDT/USDC. This keeps payouts fast, global, and traceable.

Are promotional or bonus credits refundable?

Promotional credits, sign-up bonuses, and referral rewards stay usable for orders but cannot be withdrawn as cash. Only deposited funds are guaranteed refundable.

My order is still pending — what now?

First compare how long it has been pending with the delivery estimate on the service page. If the order is past the maximum stated time, contact support with the order ID; if the supplier confirms no work was performed, the order is refunded.

Who do I contact about a refund?

Use the Contact page or Telegram at t.me/gsmvpro. We reply as fast as we can and always aim to resolve refund questions fairly.

Contact

• Contact page — email reply from our support team.
• Telegram — t.me/gsmvpro.

Last updated: September 2026.