Help Center
How Can We Help?
The Help Center answers the most common questions about ordering, wallet credits, delivery, and reseller accounts. Most answers take less than a minute to read — if you need more, our team is on Telegram and the Contact page.
Creating an Account
- Register with your email address and a strong password.
- Verify your email — order results, invoices, and security notices are sent there.
- Orders and payments require a signed-in account so results and invoices attach to the correct customer.
Adding Funds
- Open your dashboard and go to Add Funds.
- Choose an available payment method — cryptocurrency (USDT, USDC, BTC) or the checkout option shown for your country.
- Follow the invoice instructions exactly, including the network and any memo/tag.
- Credits appear in your wallet after the payment is confirmed on the blockchain.
Payment not credited yet? Blockchain confirmations can take a few minutes. If the balance is still missing after 30 minutes, contact support with your transaction hash.
Placing an Order
- Browse Services or Products and open the item you need.
- Read the service description, requirements, and estimated delivery time.
- Enter the required details — IMEI, serial number, model, carrier, or files. Double-check them: wrong details can make an order ineligible for a refund.
- Submit the order. Credits are deducted only when the order is submitted.
- Track progress from Order History in your dashboard.
Delivery Times
Every service page shows its own estimated delivery time. Delivery can vary with supplier queues, device status, carrier response, API availability, or manual review. If an order is still pending after the maximum stated delivery time, contact support with the order ID — orders that were never processed are refundable under the Refund Policy.
Orders That Need a PC Tool
Some services — for example gsmtool–based jobs — require the supplier's desktop software on your computer. When a service needs a tool, its page shows a notice with the download and setup steps before you order, so there are no surprises.
Wallet and Withdrawals
- All wallet credits are refundable — you can withdraw to USDT or USDC at any time.
- Withdrawals are typically processed within 1–3 business days.
- See Returns & Refunds for the full policy, timelines, and conditions.
Reseller Accounts and API
- Reseller packages unlock wholesale pricing for technicians, repair shops, and resellers. Register, open Reseller Rates in your dashboard, and choose a package.
- API access is available for reseller-style integrations — see the API documentation after signing in.
Troubleshooting
- Order stuck in pending: wait for the estimated delivery time first; if it passes, contact support with the order ID.
- Wrong IMEI or model submitted: contact support immediately — if the order has not reached the supplier yet, we may be able to correct or cancel it.
- Payment not credited: send your transaction hash and payment proof through the Contact page or Telegram.
- Cannot sign in: use the password reset on the login page; if the email does not arrive, check spam and then contact support.
Contact Support
When you contact us about an order, include your order ID, the device model or IMEI, and a short description of what happened — it helps us resolve the issue on the first reply.